Evaluator: Marcel Medwed
Age: 23
Sex: male
Web Browser and Version: Internet Explorer 6.0
Operating System and Version: Windows XP SP 2
Internet Connection (Type and Speed): 3Mbit (Chello)
Monitor Colours: 24 bit
Monitor Resolution: 1280x1024
Monitor Size: 19"
Date of Evaluation: 25.04.06
Time of Evaluation: 11:00 - 14:00



Positive Impressions
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o Good overview for customers an the start page

  If you are a private, prepaid or business customer the start page offers a
  quite convinient way to get to all the services and product information very
  quickly.

  Screenshot:  koermy01.png

o Become a new customer (mobil phone selection and contract)

  Once you are within the registration process everything is very clearly
  arranged and you always can undo your steps.

o Customer section (navigation)

  After the multi-line menu appears, you get a very good overview and navigation
  seems to be quite simple.


Problems
--------

o Basic navigation problem

  The BACK button doesn't work on this page.

o Become a new customer (get to the forms)

  It's not obvious at first sight were to register as a new customer. Although
  the page is well structured for already customers, the new customer needs some
  time to get familiar with the special navigation style of the One homepage.

  Screenshot: koermy01.png


o Advertisement

  The homepage is full of banners containing advertisement either for one itself
  or cooperation companies. A banner itself wouldn't be that annoying if it is
  fixed. But in the case of this homepage the banner changes its size and its
  position.

o Structure

  There is no clear seperation into some navigation and some data sections. To
  get somewhere specific you always have to search the whole screen for some
  helping buttons.

o Bottom menu section

  For very general requests there exists a menu line at the bottom of the site.
  I would prefer a second level menu instead of it. Furthermore this small grey
  fonts are not very obvious to a new user since most of the user's attention is
  payed to the poppy and colorful part of the page.

o Customer section (start)

  The customer sections have two different menu representations. First the
  appear as several combo boxes and if there is already a selection made then
  they appear as a multi-line menu. I don't see any need for this.