Hi, my name is Marcel. I'll be working with you in today's session. Markus, Michael and Joachim here will be observing. We are here to test a web site and would like your help.
I will ask you to perform some typical tasks with the system. Do your best, but don't be overly concerned with results - the system is being tested, and not your performance.
My only role here today is to discover the flaws and advantages of this new system from your perspective. Don't act or say things based on what you think I might want to see or hear, I need to know what you really think.
So that we can better follow your trail of thoughts during the test, we will ask you to think aloud while you work. Please do ask questions at any time, but I may only answer them at the end of the session.
While you are working, I will be taking some notes. We will also be videotaping the session for the benefit of people who couldn't be here today.
If you feel uncomfortable, you may stop the test at any time.
Do you have any questions?
If not, then let's begin by filling out a short background questionnaire and having you sign the nondisclosure agreement and consent to tape form.