Joachim Lechner
Marcel Medwed
Markus Tatzgern
Michael Hofmann
Mainly the side tries to attract the following three types of users. This is already obvious through the main page of the website.
Additionally these users can be grouped into the following two categories:
Furthermore we found the following special user groups, which also get some attention:
Overall the web page is designed for all ages. But of course a personal computer with an Internet connection and basic web surfing knowledge is required. Furthermore money is required for using the available offerings. Because of this the web page attracts persons older than about 14 years (our esteem).
It this think aloud test especially users falling in the category described in the previous paragraph will be tested (Computer owner with web surfing experience, older than 14 years, at least some sort of income to use the provided things). In this test we can not expect, that the users are already ONE customers. Additionally we do not own a ONE account. So the test focuses on using the website as a user who isn't a ONE customer yet.
The following table contains the test users for this thinking aloud test. Furthermore a short description of the users and the available times are presented in this table.
| Test User | User Name | Short description | Available Date and Time |
|---|---|---|---|
| 1 | Tanja (Pilot test user) | 20 years old, studying at "PädAk", about 3 years of computer and web experience, works regularly with the computer and the Internet | Monday forenoon (-11:00) Wednesday afternoon (16:00-) Thursday afternoon (16:00-) |
| 2 | Petra | 25 year old kindergarden teacher, studying at "PädAk", about 5 years of computer and web experience, works regularly with the computer and the web for her studies | Tuesday forenoon (-12:00) Wednesday afternoon (15:00-) Friday afternoon (15:00-) |
| 3 | Waltraud | 50 year old employee of the Magistrat Graz, average web and computer experience, worked several years with the computer at work, uses the web regularly | Monday afternoon (16:30-) Thursday afternoon (16:30-) Friday afternoon (16:30-) |
| 4 | Linda | 20 years old, studying Infodesign at the "FH", good computer and web experience | Monday afternoon (16:00-) Tuesday afternoon (16:00-) Wednesday afternoon (16:00-) Friday afternoon (12:00-) |
| 5 | Gabriel | 20 year old bath attendant, average computer and web experience, uses sometimes the computer and the web | Monday afternoon (16:00-) Tuesday afternoon (16:00-) Wednesday afternoon (16:00-) Thursday afternoon (16:00-) Friday afternoon (13:00-) |
The TA test will be held at Micheal's apartment. The room is 11 square meters big. It contains a normal personal computer environment with the computer described below, a desk and a seat. Behind the desk there is a window. A mirror will be provided by Joachim. In the next table a description of the test environment is presented. It includes information about the computer, browser and the Internet connection.
| Hardware | AMD 64 3200+, 1024MB RAM |
|---|---|
| Operating System | Windows XP SP 2 |
| Web Browser | Internet Explorer 6.0 |
| Connection | 4Mbit (Chello) (upgrade after the HE) |
| Monitor Colours | 24bit |
| Monitor Resolution | 1280x1024 |
| Monitor Size | 19" TFT |
We will borrow and use the video equipment provided by the IICM.
Think of four tasks for users to perform on your client's web site, in increasing order of difficulty.
| Task No. | Description | Prerequisites | Completion Criteria | Timeout |
|---|---|---|---|---|
| 1 | You are a new customer. Locate the webshop. | Starting point is the main ONE website. | The test user entered the webshop for new customers. | 2 minutes |
| 2 | Order a mobile phone (fixed plan and mobile ?) You are a new customer and want to buy the mobile phone. Buy the Sony Ericsson K300i with Video and Camera functionality and the ONE Plus 40 plan. | The test user already found the webshop for new customers. | Entered the form for inserting the personal data for finishing the ordering procedure. | 3 minutes |
| 3 | You are a private customer. Find out the price per month of the ONE Plus 20 plan. | Starting point is the main ONE website. | The test user found the price. | 5 minutes |
| 4 | Download a realtone for your new mobile phone, the SonyEricsson K300i, namely the song Paint It Black (Intro) of The Rolling Stones. | None | The test user clicked the download button for the correct mobile and song. | 10 minutes |
All materials are printed out and included in the hardcopy version.
The orientation script
orient.html
(orient-de.html)
was adapted for this thinking aloud test from the original version.
The file
backgr.html
(backgr-de.html)
contains the background questionnaire. Additionally
some new questions where added at the end of the original version.
Include the consent form
consent.html
(consent-de.html)
from the materials unchanged here.
Include the data collection form
datacoll.pdf
(datacoll-de.pdf)
from the materials unchanged here.
Include the feedback questionnaire
feedback.html
(feedback-de.html)
from the materials unchanged here.