Evaluator: Florian Leski Age: 21 Sex: male Device: Apple MacBook pro Operating System and Version: macOS Sierra Version 10.12.3 Web Browser and Version: Safari Version 10.0.3 Ad Blocker: none Internet Connection Type: A1 Internet Connection Download Speed: 30 mbps Screen Size: 15.4" Screen Resolution: 2880x1800 Browser Resolution: 2880x1800 Date of Evaluation: 2017-04-18 Time of Evaluation: 15:00:00 Positive Impressions -------------------- o Neat and simple design of the front page The design is very clear; not too much different colors; high resolution pictures Screenshot(s): p01-fl-frontpage.png Video clip: How reproducible?: homepage o Easy to handle initial registration The website offers a detailed description on how to enrol for a study; for international and national applicants Screenshot(s): p02-fl-registration.png Video clip: How reproducible?: TU Graz homepage -> Studying and Teaching -> Studying at TU Graz -> Registration and Admission –> Initial Registration for a Degree Programme o Return information to the user In the footer of the website is a link to a feedback page; everybody can evaluate the website and share his/her personal opinion with the developers; after sending the feedback the website returns: “Thank you for your feedback!” Screenshot(s): p03-fl-return.png Video clip: How reproducible?: Click on the feedback link in the footer -> fill out the form and press send Problems -------- o Search site has different design The design of the search site is not updated yet Screenshot(s): n01—fl-search1.png n01—fl-search2.png Video clip: Heuristic: Consistency How reproducible?: Click on the search icon -> Suchtipps o Reload of logo by changing language Red squares which form the logo of the TU Graz homepage were loaded twice when changing the language; they load once then they disappear for a short time and they show again Screenshot(s): Video clip: n02-fl-logo.mp4 Heuristic: Aesthetic and Minimalist Design How reproducible?: click on the EN/DE tag o Invalid E-mail There is an optional field in the feedback form for the e-mail address and there is no check if the e-mail is valid Screenshot(s): n03-fl-feedback.png Video clip: Heuristic: Error Prevention How reproducible?: Footer -> feedback -> e-mail field o Text overlay The text on the left side next to the images is overlaying the text below when the visitor scrolls fast to the bottom of the page Screenshot(s): Video clip: n04-fl-overlay.mp4 Heuristic: Aesthetic and Minimalist Design How reproducible?: TU Graz homepage -> TU Graz at a Glance o Text is out of the view When you scroll down on the Focus on TU Graz page the first sentences of the first paragraph is out of the view Screenshot(s): Video clip: n05-fl-scroll.mp4 Heuristic: Aesthetic and Minimalist Design How reproducible?: scroll down on Focus TU Graz o Career page is solely in German There is no option to change the language of the career page; it’s only available in German Screenshot(s): n06-fl-career.png Video clip: Heuristic: Consistency How reproducible?: TU Graz -> Career page o Slow accessibility to Registration information Prospective students need to get information for the registration as fast as possible; however they have to click on several links to get there Screenshot(s): Video clip: n07-fl-accesss.mp4 Heuristic: Flexibility and Efficiency of Use How reproducible?: TU Graz homepage -> Studying and Teaching -> Registration and Admission o Main menu always hides By clicking on another main tag the main menu disappears; this is annoying for visitor who want to switch between tags fast or search for a specific page Screenshot(s): Video clip: n08-fl-menu.mp4 Heuristic: Flexibility and Efficiency of Use How reproducible?: Click on another link on the page except the homepage o Language change by switching to homepage When the logo on the top right is clicked; the browser opens the homepage but always in German Screenshot(s): Video clip: n09-fl-language.mp4 Heuristic: Flexibility and Efficiency of Use How reproducible?: Switch to English Version -> click on any link -> go back to the homepage o Main Menu disappears When the visitor opens the page of a faculty the page is opened in a new tab; there is also a different design and the main menu link is not shown; instead there is the logo of the TU Graz which is a link to the homepage Screenshot(s): n10-fl-faculties.png Video clip: Heuristic: Consistency How reproducible?: TU Graz homepage -> Faculties and Institutes -> choose any faculty and open link o Every institute has own design The appearance of each institute is different; this is very inconsistent and it’s hard to get the same information from the different pages Screenshot(s): n11-fl-institute1.png n11-fl-institute2.png Video clip: Heuristic: Consistency How reproducible?: TU Graz homepage -> Faculties and Institutes -> choose any institute and open link o Spelling error in Link There is a spelling error in the link, instead of “http” the developer wrote “hhttp”, so the link is not correct Screenshot(s): n12-fl-spelling.png Video clip: Heuristic: Good Error Message How reproducible?: TU Graz homepage -> Organisational Structure -> Service Departments and Staff Units -> International Relations and Mobility Programmes o Background highlight of tabs The main menu item which is opened at the moment is always highlight; also when you want to switch to another menu item; this is confusing for visitors and they don’t know which item is open right now Screenshot(s): Video clip: n13-fl-highlight.mp4 Heuristic: Aesthetic and Minimalist Design How reproducible?: Click on the main menu and choose new tab o Underline of abbreviations The tag is formatted similar to a tag; this behaviour leads to misunderstanding and the visitor is not sure if this is a link or not Screenshot(s): n14-fl-abbreviation.png Video clip: Heuristic: Consistency How reproducible?: TU Graz -> Research -> Research and Technology Advisory Committee o Link failure There are four links on this page which are not working; when you click on them the website offers no return and nothing happens Screenshot(s): Video clip: n15-fl-link.mp4 Heuristic: Good Error Message How reproducible?: TU Graz -> Working at TU Graz -> Job Vacancies -> Overview: Job Vacancies