Evaluator: Franz Mandl Age: 21 Sex: Male Device: Samsung Galaxy S6 G920F 32GB Operating System and Version: Android 6.0.1 Web Browser and Version: Internet 4.0.10-53 (Samsung nativ Browser) Ad Blocker: Adblock Plus for Samsung Browser Internet Connection Type: UPC Fiber Power Pack Medium Internet Connection Download Speed: 75 mbps Screen Size: 5.1" Screen Resolution: 1440x2560 Browser Resolution: 1344x2560 Date of Evaluation: 2017-04-13 Time of Evaluation: 21:00:00 Positive Impressions -------------------- o Quick Links With the quick links you can navigate very fast through the website. Every target user can find what he is looking for. Screenshot(s): p01-fm-quicklinks.png How reproducible?: Start page → Main Menu → Information for... o Rotation When you rotate your device no space gets wasted by the website. The items in the main menu get divided in two columns. Screenshot(s): p02-fm-vertical.png How reproducible?: Start page → Main Menu → rotate your device o Icons for download, new tab and link The icons for download, new tab and link were well chosen. Most of the users are familiar with this icons. The same icons are used on the whole website. Screenshot(s): p03-fm-icons.png How reproducible?: Start page → Main Menu → Studying and Teaching → International: Studying and Teaching → Welcome Center o Error message The error message is simple and the asterisks are used correctly. Screenshot(s): p04-fm-errormessage.png How reproducible?: Start page → Feedback → Send Problems -------- o Search form very small The search from is too small on mobile devices. The user is forced to zoom manually into the form. Screenshot(s): n01-fm-searchform.png Heuristic: Consistency How reproducible?: Start page → search icon o Close button of dropdown menu The close button of the dropdown menu is at the bottom of the dropdown menu. Of course you can close it by pressing on the text again but not anyone might know that and will search for this button. Also you land anywhere on the page after pressing and not at the top of the site. Video clip: n01-fm-closebuttondropdown.mp4 Heuristic: Recognition Rather Than Recall How reproducible?: Start page → Main Menu → Studying and Teaching → scroll down and press close button o Video does not work The TU Graz Image video does not work and the screen stays black. Disabling ad blocker does not solve the problem and there is no error message why it doesn't work. Screenshot(s): n03-fm-videotugrazimage.png Heuristic: Good Error Messages How reproducible?: Start page → Main Menu → TU Graz → TU Graz at a Glance → press play o German Text German text "Aktuelle News" was found. Screenshot(s): n04-fm-germantextaktuellenews.png Heuristic: Consistency How reproducible?: Start page → Main Menu → TU Graz → Services → News+Stories → click on the image → scroll to the bottom o Unhandy calendar navigation The buttons for the next and previous month are very small. Every time you click on this button you land on the top of the site and you have to scroll down to the calendar again. When the user gets to the top it is not obvious for the user if he clicked on the right button. He might think he got back where he came from. Video clip: n05-fm-calendarnavigation.mp4 Heuristic: Recognition Rather Than Recall How reproducible?: Start page → Main Menu → TU Graz → Services → TU Graz events o Same icon twice The same icon is used twice for the same function. Screenshot(s): n06-fm-sameicon.png Heuristic: Aesthetic and Minimalist Design How reproducible?: Start page → Talking about ... → Face to face - People at TU Graz → It's the same for everyone at the beginning → scroll to the bottom o Useless tip The tip according accessibility is useless on mobile devices because you don't have Ctrl, + or -. Screenshot(s): n07-fm-uselesstip.png Heuristic: Help and Documentation How reproducible?: Start page → scroll to the bottom o Wrong linking Clicking on the TU logo brings me to the German website. Video clip: n08-fm-wronglinking.mp4 Heuristic: Consistency How reproducible?: Start page → click on the TU Graz logo o Picture got smaller When you click on an image you would expect that the image gets bigger. But in this case the image gets smaller. Video clip: n09-fm-smallerpicture.mp4 Heuristic: Consistency How reproducible?: Start page → Main Menu → TU Graz → Services → Media Service → click on the picture nearby Contact o Different actions When clicking on another image, the picture opens in a new tab instead of the site's picture viewer as mentioned before. Video clip: n10-fm-differentactions.mp4 Heuristic: Consistency How reproducible?: Start page → Main Menu → TU Graz → Services → Media Service → Protective switch to treat obesity → click on the picture o Feedback form The feedback form doesn't look natural. A normal user would expect a white rectangle where he puts his text and not a line. Screenshot(s): n11-fm-feedbackform.png Heuristic: Recognition Rather Than Recall How reproducible?: Start page → Feedback o Two sections called TU Graz It can be very confusing when two sections (a main section and a sub section) have the same name. Screenshot(s): n12-fm-twosectionscalledtugraz Heuristic: Consistency How reproducible?: Start page → Main Menu → TU Graz → Diversity