Evaluator: Nicole Krämer Age: 23 Sex: female Device: Hauwei P20 lite OS and Version: Android 8.0.0 Screen Size: 5.84" Screen Resolution: 2280x1080 Web Browser and Version: Firefox 80.1.2 Ad Blocker: none Internet Connection: A1 Download Speed: 39 mbps Browser Resolution: 360x631 Date of Evaluation: 13.09.2020 Time of Evaluation: 17:00 - 20:00 Positive Findings ----------------- o Homepage Menu Even though a lot of links and categories, the homepage menu felt intuitive and easy to use. Video clip: p-nk-mobile-homepage-menu.mp4 How reproducible?: Homepage → open top left menu o Easy preference selection Ticket store allows to easily change preferences. Video clip: p-nk-mobile-easy-preference-selection.mp4 How reproducible?: homepage of the ticket site (tickets.oebb.at) → select journey → click on "filters" o Swiping through relevant sites Easy to swipe through topic related links Video clip: p-nk-mobile-swipe-relevant-sites.mp4 How reproducible?: Homepage → tickets and customer cards Problems -------- o Additional ticket types look like advertisement On the phone advertisements at the bottom of a website are common. Especially the white box smaller than the size to the page with the phrasing "you might also be interested in" reminds on an ad. Video clip: n-nk-mobile-additional-options-advertisement.mp4 Heuristic: A04 Consistency How reproducible?: homepage of the ticket site (tickets.oebb.at) o Inconsistent text and field sizes On the start site of scotty (LINK) there are fields with different. Video clip: n-nk-mobile-inconsistent-size.mp4 Heuristic: A04 Consistency [Use size to mark importance] How reproducible?: Homepage → click on "search connection" to get to (https://fahrplan.oebb.at/bin/query.exe/) o Crowded Site On the homepage of subdomain scotty (https://fahrplan.oebb.at/bin/query.exe/) the presentation of information seems off. Video clip: n-nk-mobile-crowded-page.mp4 Heuristic: A08 Aesthetic and minimalist design How reproducible?: Homepage → click on "search connection" to get to (https://fahrplan.oebb.at/bin/query.exe/) o Payment methods - link error Link to payment methods is not working. Video clip: n-nk-mobile-payment-methods-error.mp4 Heuristic: How reproducible?: On the ticket page (tickets.oebb.at) open the menu (top left) → click on "Payment methods" o First class extra price No clear indication if first class is included, needs to be included and if the price actually is the same as the basis ticket. Video clip: n-nk-mobile-first-class.mp4 Heuristic: How reproducible?: On the ticket site (tickets.oebb.at) choose a journey and select "weekly and monthly tickets" (choose route if more than 1 available) o Homepage empty The home icon of the ticket store points to a site that seems to be too empty. Video clip: n-nk-mobile-home-ticket-store.mp4 Heuristic: A08 Aesthetic and minimalist design [Nearly no visual information at all] How reproducible?: Somewhere in a buying process on the ticket site (tickets.oebb.at) click the home icon. o Scotty links to german ticket store version Link points to german version of the ticket store Video clip: n-nk-mobile-link-german.mp4 Heuristic: How reproducible?: On Scotty look up a connection → click on "ticket and prices" o Einfach-Raus-Radticket - adding bicycles leads to error message [Also on computer] Under "Who is Going" the Einfach-Raus-Radticket offers the option to add bicycles. It is unclear if bicycles are already included or need to be added there. Adding leads to an error message. Video clip: n-nk-mobile-unclear-add-bicycles-radticket.mp4 Heuristic: A05 Error Prevention How reproducible?: Ticket store → Einfach-Raus-Radticket → "Who is Going" → add bicycles → click on "next" o Homepage - wrong link - station information [also on computer] Station information link on homepage shows a page about the ÖBB app for smartphone. Video clip: n-nk-mobile-station-information-link.mp4 Heuristic: How reproducible?: Homepage → station information o Back button Back button does not lead back to site previously visited Video clip: n-nk-mobile-back-button.mp4 Heuristic: A03 Reversible action How reproducible?: Homepage → regional ticket → "book ticket now" → back button o German Information Information that a ticket store site is loading is german. Video clip: n-nk-mobile-loading-german.mp4 Heuristic: How reproducible?: Homepage → any type of tickets (regional) → "book ticket now"