Mobile Evaluation Log ================= Evaluator: Anna Glaser Age: 20 Gender: Female Device: Sony Xperia XZ3 OS and Version: Android-Version 10 Screen Size: 6 inch Screen Resolution: 1440 x 2880 Web Browser and Version: Firefox Browser 86.1.1 Ad Blocker: None Internet Connection: WiFi Download Speed: 38.2 Mbps Browser Resolution: 1440 x 2880 Date of Evaluation: 2021-03-30 Time of Evaluation: 3PM Negative Findings (Problems) ----------------- o AG-Mob-Neg01 Title: Section in German Description: The section on the home page, where you can enter the travel destination or the hotel name and the arrival and departure dates in order to receive the offers from booking.com, is entirely in German. Video Clip: ag-mob-neg01-germansection.mp4 Heuristic: A02 Speak the Users’ Language How Reproducible?: Start page o AG-Mob-Neg02 [corresponds to AG-PC-Neg05] Title: Different tips on the subpage Description: In the middle at the section "Our tips", there are four suggestions ("Graz tourist information", "webcam", "Just arrived?", "Corona information"). If you click on "more information", you come to the subpage "see-and-do" and get the tips from there, but they are not the same as the suggestions on the main page. Video Clip: ag-mob-neg02-differenttips.mp4 Heuristic: A04 Consistency How Reproducible?: Start page -> see-and-do o AG-Mob-Neg03 [corresponds to AG-PC-Neg06] Title: Terms only available in German Description: Terms under the section "Sightseeing - Top 10" are in German. You can click on them and then the English explanation and the link will appear, but it can lead to confusion. Video Clip: ag-mob-neg03-germanterms.mp4 Heuristic: A02 Speak the Users’ Language How Reproducible?: Start page o AG-Mob-Neg04 [corresponds to AG-PC-Neg08] Title: German imprint Description: At the bottom at the main page and on all subpages, the Imprint is only available in German. Video Clip: ag-mob-neg04-germanimprint.mp4 Heuristic: A02 Speak the Users’ Language How Reproducible?: Start page -> imprint o AG-Mob-Neg05 [corresponds to AG-PC-Neg09] Title: German data protection Description: At the bottom at the main page and on all subpages, the data protection is only available in German. Video Clip: ag-mob-neg05-germandataprotection.mp4 Heuristic: A02 Speak the Users’ Language How Reproducible?: Start page -> data protection o AG-Mob-Neg06 [corresponds to AG-PC-Neg13] Title: Lonely tick box without label Description: At the category "Eat & Drink" under the section "restaurant-guide": at all subpages, under the subtitle "Criteria", it is possible to select up to eleven criteria. At the end, there is a single box to tick, but there is no term next to it. Video Clip: ag-mob-neg06-lonelytickbox.mp4 Heuristic: A02 Speak the Users’ Language How Reproducible?: Start page -> eat and drink -> Restaurant guide -> Restaurant guide search o AG-Mob-Neg07 [corresponds to AG-PC-Neg15] Title: Missing additional description at subtitle Description: At the category "Shopping & Lifestyle" under the section "markets/flea-markets", there is a lonely subtitle "Markets off Fröhlichgasse street at the Grazer Messe parking lot". There is not any text/description, picture or link. Video Clip: ag-mob-neg07-lonelysubtitle.mp4 Heuristic: A10 Help and Documentation How Reproducible?: Start page -> shopping and lifestyle -> markets -> flea-markets o AG-Mob-Neg08 Title: Missing part of the subsection Description: At the category "Good to know" under the section "social-media-co/social-media-channel", there should be four possibilites (facebook, instagram, webcam and YouTube). At portrait mode, you can only see the sections "facebook", "instagram" and "YouTube" with pictures and plugins. The whole "Webcam" section is missing. On the other hand, if you put the mobile phone at landscape mode, you can see all four sections. Video Clip: ag-mob-neg08-missingpart.mp4 Heuristic: A04 Consistency How Reproducible?: Start page -> good to know -> social media and co -> social media channel o AG-Mob-Neg09 Title: German labeling Description: At "Advent" at the bottom, there is "Impressum" instead of "Imprint". Video Clip: ag-mob-neg09-germanlabeling.mp4 Heuristic: A02 Speak the Users’ Language How Reproducible?: Start page -> Christmas o AG-Mob-Neg10 Title: Missing prices Description: At "Incoming" under the section "programme-suggestions", there is no price information, although there is the € symbol. Video Clip: ag-mob-neg10-missingprices.mp4 Heuristic: A06 Recognition Rather Than Recall How Reproducible?: Start page -> Groups -> programme suggestions o AG-Mob-Neg11 Title: German paragraph Description: At "Congress" under the section "planning-organization/conference-subsidies", there is a paragraph in German. Video Clip: ag-mob-neg11-germanparagraph.mp4 Heuristic: A02 Speak the Users’ Language How Reproducible?: Start page -> Congress -> planning organization -> conference subsidies o AG-Mob-Neg12 Title: German live chat Description: At the main page, if you click on the live chat symbol, a German text is displayed. Video Clip: ag-mob-neg12-germanlivechat.mp4 Heuristic: A02 Speak the Users’ Language How Reproducible?: Start page Positive Findings ----------------- o AG-Mob-Pos01 Title: Quick navigation at destinations Description: If you want to get more information about the destination at "Sightseeing - Top 10", you will be linked to the corresponding See & Do page. You can watch a video there. A route planner with google.maps is also linked and offers fast navigation. Video Clip: ag-mob-pos01-quicknavigation.mp4 How Reproducible?: Start page -> see and do -> sightseeing -> sights -> Landhaus Courtyard o AG-Mob-Pos02 Title: Good back option Description: No matter which register or tab I am in, I can always see the path and easily go back one or more steps. Video Clip: ag-mob-pos02-goodbackoption.mp4 How Reproducible?: Start page -> see and do -> sightseeing -> sights o AG-Mob-Pos03 Title: Adjusting the width Description: When you rotate your mobile phone no space gets wasted by the website. Then, the searching bar gets wider and some sections adapt to the new width. Video Clip: ag-mob-pos03-adjustingwidth.mp4 How Reproducible?: Start page