PC Evaluation Log ================= Evaluator: Anna Glaser Age: 20 Gender: Female Device: Medion Erazer X7819 OS and Version: Ubuntu 20.04.2 LTS Screen Size: 17.3 inch Screen Resolution: 1920 x 1080 Web Browser and Version: Mozilla Firefox for Ubuntu canonical - 1.0 Ad Blocker: uBlock Origin Internet Connection: WiFi Download Speed: 38.2 Mbps Browser Resolution: 1834 x 882 Date of Evaluation: 2021-03-30 Time of Evaluation: 10AM Negative Findings (Problems) ----------------- o AG-PC-Neg01 Title: Other naming might be confusing Description: At the top of the main page, if you click on the subpage "Christmas", a new page is loaded, but with URL ".../advent". The other naming might be confusing for people who e.g. don't know the word "Advent". Video Clip: ag-pc-neg01-othernaming.mp4 Heuristic: A02 Speak the Users’ Language How Reproducible?: Start page -> Christmas o AG-PC-Neg02 Title: Description might be missing Description: At the top on the right side there is the button "watchlist". But there is no description and no further instructions. Video Clip: ag-pc-neg02-watchlistdescription.mp4 Heuristic: A10 Help and Documentation How Reproducible?: Start page -> watchlist o AG-PC-Neg03 Title: Omit unnecessary designation Description: At the upper right corner on the main page and on all subpages, "Italian" and "Deutsch" are enough. "Languages" before these words is not necessary. In this case it complements the pattern, e.g. also for "Our websites", but it can be omitted because it is self-explanatory anyway. Video Clip: ag-pc-neg03-languages.mp4 Heuristic: A08 Aesthetic and Minimalist Design How Reproducible?: Start page o AG-PC-Neg04 Title: Search function is not visible everywhere Description: If you are looking for someting in the search bar, the URL path to "good-to-know" is opened and then searched for and displayed everywhere. On the other hand, if you go in via the menu tab on the main website via "good-to-know", you won't see any search entry where to look. Video Clip: ag-pc-neg04-searching.mp4 Heuristic: A04 Consistency How Reproducible?: Start page -> Good to know o AG-PC-Neg05 [corresponds to AG-Mob-Neg02] Title: Different tips on the subpage Description: In the middle at the section "Our tips", there are four suggestions ("Graz tourist information", "webcam", "Just arrived?", "Corona information"). If you click on "more information", you come to the subpage "see-and-do" and get the tips from there, but they are not the same as the suggestions on the main page. Video Clip: ag-pc-neg05-differenttips.mp4 Heuristic: A04 Consistency How Reproducible?: Start page -> see-and-do o AG-PC-Neg06 [corresponds to AG-Mob-Neg03] Title: Terms only available in German Description: Terms under the section "Sightseeing - Top 10" are in German. You can click on them and then the English explanation and the link will appear, but it can lead to confusion. Video Clip: ag-pc-neg06-germanterms.mp4 Heuristic: A02 Speak the Users’ Language How Reproducible?: Start page o AG-PC-Neg07 Title: Wrong linking Description: At the bottom, if you click on the symbol of "Stadt Graz", you will be linked to the German-language website of the city of Graz. For example, the same should be on the symbol of "Region Graz", but there, you will be linked to the English-language website - as it should be. Video Clip: ag-pc-neg07-stadtgrazlinking.mp4 Heuristic: A02 Speak the Users’ Language How Reproducible?: Start page -> www.graz.at o AG-PC-Neg08 [corresponds to AG-Mob-Neg04] Title: German imprint Description: At the bottom at the main page and on all subpages, the Imprint is only available in German. Video Clip: ag-pc-neg08-germanimprint.mp4 Heuristic: A02 Speak the Users’ Language How Reproducible?: Start page -> imprint o AG-PC-Neg09 [corresponds to AG-Mob-Neg05] Title: German data protection Description: At the bottom at the main page and on all subpages, the data protection is only available in German. Video Clip: ag-pc-neg09-germandataprotection.mp4 Heuristic: A02 Speak the Users’ Language How Reproducible?: Start page -> data protection o AG-PC-Neg10 Title: Limited ability to select categories Description: On all categories from the menu bar, on the left side, there are the different menu registers. You can click on there or click on the "+" if you want to see their subpages/categories. But on the last one ("Our tips") there you can only click on the red "+" if you want to see more. Video Clip: ag-pc-neg10-onlyredplus.mp4 Heuristic: A04 Consistency How Reproducible?: Start page -> see and do o AG-PC-Neg11 Title: Different sizes of "+" and "-" Description: On all categories from the menu bar, on the left side, on the left side, there are the different menu registers/sections. The "+" symbol is bigger than the "-" symbol if the section is open. Video Clip: ag-pc-neg11-minussize.mp4 Heuristic: A04 Consistency How Reproducible?: Start page -> see and do o AG-PC-Neg12 Title: Unnecessary subsections of events Description: At the category "See & Do" under the section "events", almost all of the subsections lead to the "Event calendar". Only the category to be selected has adapted to the subsection. These subsections can be left out. Video Clip: ag-pc-neg12-unnecessarysubsections.mp4 Heuristic: A08 Aesthetic and Minimalist Design How Reproducible?: Start page -> see and do -> events -> Event calendar o AG-PC-Neg13 [corresponds to AG-Mob-Neg06] Title: Lonely tick box without label Description: At the category "Eat & Drink" under the section "restaurant-guide": at all subpages, under the subtitle "Criteria", it is possible to select up to eleven criteria. At the end, there is a single box to tick, but there is no term next to it. Video Clip: ag-pc-neg13-lonelytickbox.mp4 Heuristic: A02 Speak the Users’ Language How Reproducible?: Start page -> eat and drink -> Restaurant guide -> Restaurant guide search o AG-PC-Neg14 Title: Missing picture at Casino Graz Description: At the category "Shopping & Lifestyle" under the section "Our tips", there you can choose "Casino Graz". But there is not picture. Video Clip: ag-pc-neg14-missingpicturecasinograz.mp4 Heuristic: A04 Consistency How Reproducible?: Start page -> shopping and lifestyle -> our tips -> Casino Graz o AG-PC-Neg15 [corresponds to AG-Mob-Neg07] Title: Missing additional description at subtitle Description: At the category "Shopping & Lifestyle" under the section "markets/flea-markets", there is a lonely subtitle "Markets off Fröhlichgasse street at the Grazer Messe parking lot". There is not any text/description, picture or link. Video Clip: ag-pc-neg15-lonelysubtitle.mp4 Heuristic: A10 Help and Documentation How Reproducible?: Start page -> shopping and lifestyle -> markets -> flea-markets o AG-PC-Neg16 Title: Missing picture at caravan Description: At the category "Travel & Transport" under the section "getting-here/by-caravan", there is no picture. Video Clip: ag-pc-neg16-missingpicturecaravan.mp4 Heuristic: A04 Consistency How Reproducible?: Start page -> travel and transport -> getting here -> by caravan o AG-PC-Neg17 Title: Missing picture or preview at facebook Description: At the category "Good to know" under the section "social-media-co/social-media-channel", there are four possibilites (facebook, instagram, webcam and YouTube). A picture or preview at Facebook is missing. Video Clip: ag-pc-neg17-missingatfacebook.mp4 Heuristic: A04 Consistency How Reproducible?: Start page -> good to know -> social media and co -> social media channel Positive Findings ----------------- o AG-PC-Pos01 Title: Connection to map Description: If you click on the name of the destination, you can see the location on the map to the right. You not only have the description of the destination, but also the location. Video Clip: ag-pc-pos01-connectionmapanddestination.mp4 How Reproducible?: Start page o AG-PC-Pos02 Title: Getting feedback when loading the video Description: If you want to watch the video and click on it, you can watch the progress of the loading of the video via busy cursor. This makes you feel more informed because you get feedback from the website. Video Clip: ag-pc-pos02-watchprogress.mp4 How Reproducible?: Start page o AG-PC-Pos03 Title: Same design helps the user Description: The design is pretty much the same on all subpages. Everywhere there are subsections that you can open and close immediately or that you can click directly on via the category. So everything is relatively clear for the user. Video Clip: ag-pc-pos03-samedesignsubpages.mp4 How Reproducible?: Start page