PC Evaluation Log ================= Evaluator: Fabian Burgmann Age: 24 Gender: Male Device: MacBook Pro 2018 OS and Version: macOS BigSur 11.2.3 Screen Size: 15.4 inch Screen Resolution: 2880 x 1800 Web Browser and Version: Microsoft Edge 89.0.774.57 Ad Blocker: None Internet Connection: WiFi Download Speed: 29.59 Mbps Browser Resolution: 1920 x 1080 Date of Evaluation: 2021-03-30 Time of Evaluation: 10AM Negative Findings (Problems) ----------------- o FB-PC-Neg01 [corresponds to FB-MOB-Neg01] Title: Favorites - No Feedback Description: It doesn't give any feedback when adding an item to favorites, besides changing the icon. Thus it is not clear what difference it makes. Video clip: fb-pc-neg01-favoritesno-feedback.mp4 Heuristic: A05 - Error Prevention How reproducible?: Open not empty Watchlist → add to favorites o FB-PC-Neg02 [corresponds to FB-MOB-Neg02] Title: Data Protection - German only Description: When opening data protection from the english website, you land on the german website since the data protection is not available in english. Later you stay on the german website. Video clip: fb-pc-neg02-data-protectiongerman-only.mp4 Heuristic: / How reproducible?: Switch to english language → scroll to the bottom of the page → Click Data Protection o FB-PC-Neg03 [corresponds to FB-MOB-Neg03] Title: Watchlist Translation Error Description: Watchlist is not translated to english in the navigation bar Video clip: fb-pc-neg03-watchlist-translation-error.mp4 Heuristic: / How reproducible?: Click on watchlist → look at navigation bar o FB-PC-Neg04 [corresponds to FB-MOB-Neg04] Title: Add to watchlist - reversible Description: If a place is added to the watchlist, it is not possible to undo it without doing so in the watchlist Video clip: fb-pc-neg04-add-to-watchlistreversible.mp4 Heuristic: A03 - Reversible Acions How reproducible?: Open place → scroll down till save to watchlist button → click → scroll down again o FB-PC-Neg05 [corresponds to FB-MOB-Neg05] Title: Events - Text too long Description: The text of some events boxes doesn't fit in the box and is not ended with an ellipse(... for example) Video clip: fb-pc-neg05-eventstext-too-long.mp4 Heuristic: A08 - Aesthetic and Minimalist Design How reproducible?: Open main page (Congress/Tourism/...) → scroll down till violet boxes o FB-PC-Neg18 Title: Christmas Graz Menu - Items placement Description: The items placement in the menu of Christmas Graz Website has no real structure, items seem randomly placed with unpleasant gaps between them Video clip: fb-pc-neg18-christmas-graz-menuitems-placement.mp4 Heuristic: A08 - Aesthetic and Minimalist Design How reproducible?: Go to Christmas Graz → Hover over menu o FB-PC-Neg19 Title: More Events - Long loading Description: Opening the more events page takes a long time compared to other pages on graztourismus Video clip: fb-pc-neg19-more-eventslong-loading.mp4 Heuristic: A01 - Feedback How reproducible?: Scroll down until Events section → Click 'more events' o FB-PC-Neg20 Title: Not interactable area Description: In Graz advent, two image boxes that redirect to a subpage when clicked on do not respond to clicks on the upper half of the control Video clip: fb-pc-neg20-not-interactable-area.mp4 Heuristic: / How reproducible?: Open Graz advent → scroll down to Christmas Highlights → Click on the upper area of one of the two rightmost boxes o FB-PC-Neg21 Title: Search icon border Description: The border around the search icon is not aligned correctly, the border sticks to the icon on the left side Video clip: fb-pc-neg21-search-icon-border.mp4 Heuristic: / How reproducible?: Click and hold the search icon in the search bar o FB-PC-Neg23 Title: Our website - open tab/open in same tab Description: The websites in 'Our websites' open the selected website in a new tab, except if you select 'Graz Tourism' Video clip: fb-pc-neg23-our-websiteopen-tab-open-in-same-tab.mp4 Heuristic: A04 - Consistency How reproducible?: Click on the links in 'Our Websites' → notice how website is opened o FB-PC-Neg24 Title: Discover Graz - No action on image click Description: Nothing happens if you click on Discover Graz, except if you click on the Textbox Video clip: fb-pc-neg24-discover-grazno-action-on-image-click.mp4 Heuristic: A07 - Flexibility and Efficiency of Use How reproducible?: Go to main page → click on Discover Graz Box → nothing happens → click on Discover Graz Text → Discover Graz opens o FB-PC-Neg25 Title: Image Gallery Menu, unclear button Description: The yellow arrow button minimizes the overlayed window which is not clear because the button points upwards Video clip: fb-pc-neg25-image-gallery-menu,-unclear-button.mp4 Heuristic: A08 - Aesthetic and Minimalist Design How reproducible?: Go to 'Eat and drink'/Events/'Styrian Menues' → scroll down → click on yellow arrow button o FB-PC-Neg26 Title: Missing information in map Description: Some places in the map have no information associated with them Video clip: fb-pc-neg26-missing-information-in-map.mp4 Heuristic: A02 - Speak the User's Language How reproducible?: Open 'Aiola im Schloss' for example → open map → open place in map → Information should be undefined o FB-PC-Neg27 Title: Open map button Description: When clicking open map, the open map button stays and an additional close map button becomes visible, only one of the two should be visible at a time Video clip: fb-pc-neg27-open-map-button.mp4 Heuristic: A08 - Aesthetic and Minimalist Design How reproducible?: Go to place/watchlist → open map o FB-PC-Neg28 Title: Advents Map Description: Newly opened popups/places open below the previous popup and overlay parts of it, this causes them to also show outside of the map region Video clip: fb-pc-neg28-advents-map.mp4 Heuristic: A08 - Aesthetic and Minimalist Design How reproducible?: Go to Graz AdveGo to Graz Advent subpage → scroll down → open place in map → open a second place in map o FB-PC-Neg31 Title: Empty menues Description: Even if a menu has no items it shows the expandable button Video clip: fb-pc-neg31-empty-menues.mp4 Heuristic: / How reproducible?: Go to Hotels & Appartements → look at sidebar → expand and collapse Graz Packages o FB-PC-Neg32 Title: Sightseeing - different behaviours Description: The Sightseeing control on graztourismus behaves differntly if it is fully loaded or not, if it is fully loaded places are opened as popups inside the Sightseeing area. If it is not fully loaded places are opened like a link. Video clip: fb-pc-neg32-sightseeingdifferent-behaviours.mp4 Heuristic: / How reproducible?: Go to mainpage → scroll down → click on place in Sightseeing → Go to main page → scroll down → click on place in Sightseeing (BEFORE fully loaded) Positive Findings ----------------- o FB-PC-Pos06 [corresponds to FB-MOB-Pos06] Title: Messages - Easy go back Description: The Messages box opens and closes without changing the websites current state (reloading/changing website) Video clip: fb-pc-pos06-messageseasy-go-back.mp4 Heuristic: A07 - Flexibility and Efficiency of Use How reproducible?: Open messages (left-bottom corner) → use it → close o FB-PC-Pos29 Title: Our Tipps Description: Our Tipps is really helpful and easily reachable also it is shown in the right context Video clip: fb-pc-pos29-our-tipps.mp4 Heuristic: A07 - Flexibility and Efficiency of Use How reproducible?: Hover over menu → all submenues have different 'Our Tipps' o FB-PC-Pos30 Title: Navigation across subpages Description: The directory like structure allows to navigate the website in a pleasant way Video clip: fb-pc-pos30-navigation-across-subpages.mp4 Heuristic: / How reproducible?: open subpage → see navigation line in the upper part of the website (above subsection) o FB-PC-Pos33 Title: Search History Feature Description: The search history feature is really nice and old searches can even be deleted Video clip: fb-pc-pos33-search-history-feature.mp4 Heuristic: A07 - Flexibility and Efficiency of Use How reproducible?: Search something → Search again → A popup with old searches should appear → click on 'X' to remove search entry