Evaluation Log ============== Evaluator: Raphael Hutten Age: 19 Gender: male Device: Samsung Galaxy S20+ OS and Version: Android 13 Screen Size: 6.7″ Screen Resolution: 1440×3200 Web Browser and Version: Samsung Internet Ad Blocker: AdBlock for Samsung Intert 3.3.0 Internet Connection: Wi-Fi Download Speed: 58 mbps Screen Recording Software: Android Screen Recorder Recording Resolution: 1080×1920 Date of Evaluation: 2022-04-11 Time of Evaluation: 17:00-18:00 Negative Findings (Problems) ----------------- o RH-Neg01 Title: Cookie selection Description: First opening the websites gives you the usual cookie selection where you can customize what cookies to use. But you cant. You cant customize any of them. Just yes or no, but you could also do that before. Video clip: rh-neg01-cookies.mp4 Heuristic: A07 Flexibility and Efficiency of Use. Only When: First opening the page How reproducible?: Clear Browser Data -> Open Website o RH-Neg02 Title: Cluttered Front Page Description: The frontpage has way to much information, way too less products to sell and bind the viewer. Instead there is a list of companies that sell their products their, which is nice but not interesting for most user groups. There is company information in the mid of the page and at the bottom. The information in the middle are mixed with reviews, there are more in the footer. Its inconistent, confusing and not way too much for people who are just looking for products and arent so invested. Video clip: rh-neg02-front-page.mp4 Heuristic: A04 Consistency, A08 Aesthetic and Minimalist Design Only When: How reproducible?: Look at it o RH-Neg03 Title: Cluttered Product Page Description: The page where the products are listed is very cluttered. There are 3 boxes with the same text and the same phone number. Theres no reason to do so, this should go to the contact side. Its unnecessarily breaking the potential buyers attention and focus, which is not good for the company and is just annoying as well. Video clip: rh-neg03-cluttered-product-page.mp4 Heuristic: A08 Aesthetic and Minimalist Design Only When: How reproducible?: Look at it o RH-Neg04 Title: Item Per Page Filter Description: When you change the number of displayed products it will reload the side and change nothing. Its still on 15. Doesnt matter what you are choosing. This function, therefore, does not work. Video clip: rh-neg04-items-per-page.mp4 Heuristic: A01 Feedback, A07 Flexibility and Efficiency of Use, A08 Aesthetic and Minimalist Design Only When: How reproducible?: Go to a product page -> Scroll down -> Try to change the number of items on the page o RH-Neg05 Title: Accidential refresh can cost the user a lot of time Description: When you try to order something and then reload the page you will lose all the changes in the form. Video clip: rh-neg05-refresh-losing.mp4 Heuristic: A03 Reversible Actions Only When: How reproducible?: Put something in the shopping card -> Checkout -> Put in Data -> Reload website o RH-Neg06 Title: Suddenly data is saved?? Description: When you try to order something and go to the payment methods you can go back and the info is still there. Reloading the website at this point will not cause your data to be lost. This in itself is good, but inconsistent that it only works than and changes will still be dropped?? Video clip: rh-neg06-data-saved-sometimes.mp4 Heuristic: A03 Reversible Actions Only When: you continued to the payment methods How reproducible?: Put something in the shopping card -> Checkout -> Put in Data -> Go to payment -> (optional) Reload website -> Go back -> Reload website o RH-Neg07 Title: Search Bar Design is horrible Description: On the top you see a light gray box with a text and a dark gray box with a magnifying glass. Usually the users instinct will see the magnifying glass as a search bar and everything the same color will belong to it. Since the box is very small the user would expect the box to get bigger when pressing on it, but its actually the search button. It starts to searching process for nothing, therefor costing loading time and gets you away from the page you were on. The gray box, which doesnt look like it would belong, is the textfield. Thats very confusing. Video clip: rh-neg07-weird-search.mp4 Heuristic: A07 Flexibility and Efficiency of Use Only When: How reproducible?: Look at it o RH-Neg08 Title: Big Numbers destroy the website Description: When you put an item into the shopping cart and try to order 300 pieces of it, the website freezes for about 5s before beeing able to be used again. If you were to enter 999999 Items the website crashes. It is also impossible to enter the shopping cart again. This is not in the clip due to the length limit. Video clip: rh-neg08-big-numbers.mp4 Heuristic: A01 Feedback, A03 Reversible Actions, A05 Error Prevention Only When: Putting a very high number in How reproducible?: Put something in the shopping cart -> Open shopping cart -> Increase the number of items o RH-Neg09 Title: Review Form data loss Description: Putting something in the review form and reloading the page also causes the data to be lost. Video clip: rh-neg09-review-loss.mp4 Heuristic: A03 Reversible Actions Only When: How reproducible?: Try to write a review -> Put everything in -> Reload website o RH-Neg10 Title: Weird category behaviour Description: All the big categories will give you their subcategories to choose from before sending you to a different website, but the option "More categories" will result in the user being sent to a different website with the subcategories on there instead? Video clip: rh-neg10-categories.mp4 Heuristic: A07 Flexibility and Efficiency of Use Only When: How reproducible?: Try to navigate through the categories. Positive Findings ----------------- o RH-Pos01 Title: Refresh warning Description: At one point you get a warning when you try to refresh the website, and thats when you are at the payment method part of the ordering process, notifying you of the possibility, that you could lose your information input. Video clip: rh-pos01-refresh-warning.mp4 How reproducible?: Get to the payment part of the ordering process -> Reload o RH-Pos02 Title: Session Cookies Description: Session Cookies exist for the input order data. You can close the Website and open it again and your address, name, etc... is still there BUT only if you already pressed continue beforehand. Video clip: rh-pos02-session-cookies.mp4 How reproducible?: Get to the payment part of the ordering process -> Close website -> Go to the data input part of the ordering process o RH-Pos03 Title: Contact and Store Page Description: Contact Page is well designed, E-Mail, Phone-Number, Contact-Form, everything is there. When you go to a special store you get all the contacts of the Store in your area, you can even visit it online. Thats very well for preperation and orientation if you decide to go there. Video clip: rh-pos03-contact-store-page.mp4 How reproducible?: Go the the menu -> click on the letter icon for contacts or click on the pin icon for the stores -> go to a stroe