Mobile Evaluation Log ===================== Evaluator: Alfred Sebernig Age: 24 Gender: male Device: HUAWEI MateBook D 14 OS and Version: Windows 10 Home 22H2 Screen Size: 14" Screen Resolution: 1920 x 1080 Web Browser and Version: Google chrome 111.0.5563.111 (64-bit) Ad Blocker and Version: Ad Block Plus Internet Connection: WiFi Download Speed: 80mbps Screen Recording Software: OBS Studio 29.0.2 Recording Resolution: 1920 x 1080 Planned Date of Evaluation: 16.04.2023 Negative Findings (Problems) ----------------- o AS-Neg01 Title: Categories blocking the screen Description: If you are on above the categories with your cursor and you want to scroll down to the products A window with more specific categories will pop up and block the screen which can only be removed by moving your cursor outside of the window Even when scrolling it wont dissapear Video Clip: as-neg01-categorywindow.mp4 Heuristic: A07 Flexibility and Efficiency of use Only When: always How Reproducible?: Place cursor on the top middle of the website (for example searchbar), then move the cursor down to the product section o AS-Neg02 Title: Minimalistic symbols for account, wishlist and shopping card Description: On the top right of the website you can find some symbols, but they are designed very minimalistic and not everyone will recognise them instantly. Even when hovering over them there wont be any indication where this symbols will lead you. You have to try them out Video Clip: as-neg02-symbols.mp4 Heuristic: A02 Speak the Users’ Language Only When: always How Reproducible?: Visible on every page, for example the landing page o AS-Neg03 Title: Mixed up german and english terms Description: On the top of the page at the categories (Herren, Damen, Kinder...) you can find german and english terms Since the website is only available in german language it can be hard for someone to find the right items that doesnt speak english Video Clip: as-neg03-mixedterms.mp4 Heuristic: A04 Consistency Only When: always How Reproducible?: Visible on every page, for example the landing page o AS-Neg04 Title: Huge table with all available sizes Description: When filtering products you can find a huge table with all sizes. They almost fill up the whole height of the screen on 1920x1080p and should be respresented in another design Video Clip: as-neg04-sizetable.mp4 Heuristic: A08 Aesthetic and Minimalist Design Only When: A lot of sizes are avaiable for this product categorie How Reproducible?: Kategorie -> Herren o AS-Neg05 Title: Huge Advertisement banner on almost every page Description: On the most categories is a huge banner with advertisement which takes up the whole page. Also very repetitive Video Clip: as-neg05-banner.mp4 Heuristic: A08 Aesthetic and Minimalist Design Only When: Damen, Herren, Kinder, Beauty, Home & Living How Reproducible?: Click on every categorie listed above o AS-Neg06 Title: registration - no feedback if account was created sucessfully Description: When creating an account with valid informations and you click on register, you will just get redirected to the starting page without any indications if the account was created sucesfully or any further instructions Video Clip: as-neg06-register.mp4 Heuristic: A01 Feedback Only When: always How Reproducible?: Register an account with valid information o AS-Neg07 Title: Failed login - no feedback Description: When trying to log into your account with a wrong email adress (eg. misspelled) the site will redirect you to the registration page. So they assume that you want to create a new account with this email adress, but you get no feedback if you typed in wrong login credentials or if the email even exists. Video Clip: as-neg07-login.mp4 Heuristic: A09 Good Error Messages Only When: wrong login credentials How Reproducible?: Login with wrong login credentials o AS-Neg08 Title: Switching categories - no feedback Description: When switching categories eg. Herren to Damen you will get barely any indication that you actually switched the category. To find out you have to scroll down to the products or check the URL Video Clip: as-neg08-switching.mp4 Heuristic: A01 Feedback Only When: switching between Damen, Herren, Kinder, Beauty, Home & Living How Reproducible?: Switch between the given Categories o AS-Neg09 Title: Cant find common categories in the search function Description: If you are trying to search for a common phrase in the search bar like "Herren Hosen" you wont get any results that lead you to this category. You can only search for specific items. Video Clip: as-neg09-search.mp4 Heuristic: A07 Flexibility and Efficiency of Use Only When: switching between Damen, Herren, Kinder, Beauty, Home & Living How Reproducible?: Switch between the given Categories o AS-Neg10 Title: Filter - Cant apply multiple options at once Description: If you want to filter for a specific brand AND a specific size, you can specify those options but if you click on the filter button it will only apply the filters of the filter button you actually clicked. Every filter category has its own filter button Video Clip: as-neg10-filter.mp4 Heuristic: A07 Flexibility and Efficiency of Use Only When: always How Reproducible?: Go into some category and mark at least two filter options (eg. size and brand) -> click on filter Positive Findings ----------------- o EE-Pos01 Title: Clear account page Description: If you are logged in and want to check your account informations or orders, you can click on the account symbol in the upper right corner and land on your account page. You got every information that you might need on this page, which fits into one screen size. Video Clip: as-pos01-account.mp4 How Reproducible?: Login -> Account Symbol o EE-Pos02 Title: Extensive FAQ Description: Very clear design, you can also find a phone number for support in there in a big font size. Underneath you got all the questions grouped into different categories Video Clip: as-pos02-faq.mp4 How Reproducible?: Above Search bar click "Hilfe & FAQ" o EE-Pos03 Title: Minmalistic support-chat window Description: You can just click the chat symbol on the right of every page of the website. You just need to put in your name or e-mail adress and you can start a chat. Video Clip: as-pos03-chat.mp4 How Reproducible?: On the right site of the screen click the Chat Symbol