Mobile Evaluation Log ===================== Evaluator: Viola Brod Age: 21 Gender: female Device: iPad Air 4th Generation OS and Version: iPadOS 16.3.1 Screen Size: 10.9'' Screen Resolution: 2360x1640 Web Browser and Version: Safari 16.3 Ad Blocker and Version: none Internet Connection: WiFi Download Speed: 280Mbps Screen Recording Software: iOS Screen Recording Recording Resolution: 1668x2224 Planned Date of Evaluation: 2023-04-15 Negative Findings (Problems) ----------------- o VB-Neg01 Title: Confirm every filter Description: You have to confirm every single filter option and it is not possible to type in every filter and then confirm all of them with one click Video Clip: vb-neg01-confirm-filter.mp4 Heuristic: A07 Flexibility and Efficiency of Use Only When: How Reproducible?: Menu → Damen/Herren/Kinder → Filter o VB-Neg02 Title: No error message Description: When you want to add an item 10 times into the shopping cart, there is no error message, the site loads a long time and the "Warenkorb" button turns grey, but you don't get a message that the maximum amount of one item is 9. Video Clip: vb-neg02-no-error-message.mp4 Heuristic: A09 Good Error Messages Only When: How Reproducible?: add an item 9 times to the shopping cart → try it a 10th times and there is no error message o VB-Neg03 Title: Filter changes another filter Description: If you want to filter just for women clothes, there will be a huge amount of findings, but if you also want to filter for men clothes additionally to the women clothes, then the findings of the women clothes change to the number of findings for the men clothes. Video Clip: vb-neg03-filter-changes-filter.mp4 Heuristic: A05 Error Prevention Only When: How Reproducible?: Damen → Filter Damen → Filter Herren o VB-Neg04 Title: Birth year Description: In the account settings you can enter your birthday, but there is no age controll, so you can type 2050 as your birth year and there is no error message Video Clip: vb-neg04-birthyear.mp4 Heuristic: A09 Good Error Messages Only When: How Reproducible?: Account → Meine Daten Bearbeiten → Geburtsdatum o VB-Neg05 Title: Gift card paypal logo Description: At the gift card section you can select between different values of gift cards, but the paypal logo just appears if you select 500€ Video Clip: vb-neg05-giftcard.mp4 Heuristic: A04 Consistency Only When: How Reproducible?: Geschenkkarte → Geschenkkarte bestellen → Geschenkkarte → 500€ o VB-Neg06 Title: Flags just on Austrian website Description: At the bottom of the website are different flags of the countries to which they ship, if you click on one of the flags you are redirect to their website, there are no flags at the bottom Video Clip: vb-neg06-flags-on-bottom.mp4 Heuristic: A04 Consistency Only When: How Reproducible?: Startseite → scroll down → click on flag → scroll down o VB-Neg07 Title: Underlined words are no links Description: On the FAQ page are some words underlined, but you cannot click on them - other underlined words are links Video Clip: vb-neg07-underlined-words-no-link.mp4 Heuristic: A04 Consistency Only When: How Reproducible?: Hilfe & FAQ → dringenden Fällen/konkreten Produktberatungen are no links o VB-Neg08 Title: From shopping cart back to the shop Description: If you click on the shopping cart the whole menu bar at the top of the page disappears, for some people it can be hard finding their way back to the original website, which is at the bottom of the page Video Clip: vb-neg08-shopping-cart.mp4 Heuristic: A03 Reversible Actions Only When: How Reproducible?: Warenkorb → scroll down → Zurück zum Shop o VB-Neg09 Title: No feedback on clicking Description: It is very hard to see on which word or category you just clicked because there is no feedback on the main page. Video Clip: vb-neg09-no-feedback.mp4 Heuristic: A01 Feedback Only When: How Reproducible?: Startseite → click through the categories o VB-Neg10 Title: Button doesn't work Description: The button "Fragen zum Online Shop?" sometimes doesn't work, so when you try to click on it nothing happens. The site is not loading, no window pops up or whatsoever. Video Clip: vb-neg10-button-not-working.mp4 Heuristic: A01 Feedback Only When: How Reproducible?: Click on button "Fragen zum Online Shop?" Positive Findings ----------------- o VB-Pos01 Title: Navigation through brands Description: It is very easy to search for a brand and the ones which are only available in the stores are grey and when you click on it, it shows you where to get the brand. Video Clip: vb-pos01-navigation-brands.mp4 How Reproducible?: Marken o VB-Pos02 Title: Error message Description: If you want to purchase a product, which is almost sold out, there appears a error message why you cannot purchase this product five times. Video Clip: vb-pos02-error-message.mp4 How Reproducible?: Product with limited amount → Warenkorb → increase the amount o VB-Pos03 Title: Drop down menu Description: It is easy to navigate through the different categories because of the drop down menus. Video Clip: vb-pos03-drop-down-menu.mp4 How Reproducible?: Select different categories on the drop down menu